All products for deliveries across India are shipped directly from our warehouse based in Bangalore and New Delhi. Our logistic partners, are reputed in quick and efficient deliveries. The proof of delivery should be signed when you receive the order. If you are not available to collect the order, please suggest an alternative, such as a family member, colleague, neighbour, etc.
The standard ground mail service is shipped via DTDC/BlueDart/Aramex/Ecom/IndiaPost. We try to dispatch all our orders within 24-48 hours in normal business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
- hunLove takes no responsibility for goods signed by an alternate person.
- Coupon codes, gift cards, promotional codes, affiliate codes or discount codes are applicable only on the products. The discount is not applicable on shipping charges, combos, or any ongoing offers.
- Enjoy FREE shipping for orders above Rs. 999/- (Applicable only to Prepaid Orders).
- 100/- for orders less than Rs. 999/- (Applicable for COD to Prepaid Orders).
- 100/- default charges for COD.
- In rare cases, it may take a little longer if there is a festive season. Other external factors or natural calamities may also cause a delay.
- All shipments will be delivered between Monday - Saturday from 9.00 AM to 8.00 PM.
- Once an order has been dispatched from our warehouse, it cannot be cancelled.
- You can cancel your COD or PREPAID order by sending us an email at firstname.lastname@example.org within 24 hours of placing the order.
- In case of a damaged product, email us at email@example.com within 2 working of receiving the package.
- We take 14 - 21 Business Days for International deliveries. In rare cases, this may take a little longer if there is a festive season. Other external factors or Natural calamities may also cause a delay.
- Shipping and handling charges may vary based on:
- Other Factors.
- International deliveries may be subject to the CUSTOM DUTIES that the customer will have to pay for receiving the package. We only charge shipping fees and NOT FOR CUSTOMS DUTY CHARGE / IMPORT DUTY / OTHER APPLICABLE GOVERNMENT TAXES ON ARRIVAL IN THE DESTINATION COUNTRY).
- Once the shipment arrives in the DESTINATION Country and the customer refuses to pay the liable Customs charge, the package will be destroyed, and hunLove or its parent company Home and Body Works LLP will not be responsible.
- Orders once dispatched from our warehouse, cannot be cancelled under any circumstances.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
- Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.
- We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
- If the shipment is tampered or damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
- For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account or as hunLove Points.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
- Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
- Cashback is eligible only on the paid amount. No cashback will be available on the payment made using hunLove Wallet or Buy One Get One or Buy Two or Get Three offers.
NOTE TO CUSTOMERS
FAIR USAGE POLICY
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cash-back for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
IMPAIRMENT & DAMAGES
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the products
- Take proper snapshots of the products
- Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, hunLove is not responsible for any damages caused.
CHANGE OF PACKAGING
Packaging, bottles and communications at hunLove-self care, undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.
In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.
hunLove-self care, reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.